Customer Service Associate @ Transformplus

Job Description

Hi 

We are looking for Customer Service Associate / Tele Sales - Investment Banking

Are you a sports enthusiast with excellent communication skills in English & Hindi We are hiring for a Customer Service Associate / Tele Sales to join our team for an exciting Investment Banking This is a fantastic opportunity for freshers and experienced professionals to kick-start or grow their career in customer service.

Your main responsibilities will include:

Responding to customer inquiries and resolving issues via Voice call.

Knowledge of Mutual funds

Knowledge of Banking Finance insurance products.

Typing speed of 20 WPM / 80% Accuracy

Familiar with MS Office and Use of Internet applications.

Maintaining a high level of professionalism and customer satisfaction.

Ensuring all communications are clear, accurate, and timely.

Working collaboratively with the team to meet performance goals.


Required Skills & Qualifications


Experience: Minimum 0 to 3 years in a customer support role. Freshers are welcome to apply.

Education: Any Graduate, or Any Post-Graduate.

Communication: Excellent communication skills in English & Hindi are a must.

Typing Speed: A typing speed of at least 20 words per minute with 80% accuracy is required.

Basic Knowledge: Understanding of customer support roles and responsibilities is essential.


Salary & Work Details

Salary (Annual CTC):

Freshers: INR 2.7 LPA

Experienced (up to 2 years): INR 5 LPA

Shift: 9.5 hours of shift and 5 days in a week

Weekly Offs: Two rotational days off per week.

Location: Mumbai, Airoli

Transport: No transport facility will be provided.


Selection Process

The selection process includes the following rounds:

1. RMG Screening

2. Written voice Versant Test (focus on typing speed and accuracy)

3. Operations (Ops) Round

 

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Keyskills:   b2b online marketing banking products lead generation mutual funds insurance investment banking sales bpo customer service