MT - FLM
- Genpact
- 3 to 7 Yrs
- Kolkata
- 11 days ago
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Job Description
- Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees spread across more than 30 countries, we are fueled by our curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose is driven by the relentless pursuit of a world that works better for people. We cater to and transform leading enterprises, including the Fortune Global 500, leveraging our profound business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Management Trainee - Trust & Safety FLM, Risk Investigations. As a Management Trainee, you will be tasked with overseeing the day-to-day management and leadership of your team of Investigators while also assisting with escalations, training, and quality control. Your responsibilities will include: - Driving performance management of your team members to achieve all SLAs efficiently and with high quality standards. - Providing domain expertise in Fraud and Financial Crime Risk Management, particularly in relation to clients" risk and threats management, focusing on fraud risks related to buyers and sellers. - Ensuring the dissemination of processes and policies to keep your team updated on any policy or process updates. - Continuously enhancing the delivery process to achieve a consistent and stable level of operations. - Collaborating and communicating with cross-functional teams such as Product Team, Business Policy, Data, Analytics, and Technology to understand business requirements and needs. - Managing escalations and ensuring timely resolutions. - Conducting effective coaching and feedback sessions based on Root Cause Analysis (RCA) with team members. - Performing performance reviews for each team member and outlining career development paths and opportunities. - Reporting and escalating system issues, bugs, or downtime to management promptly. - Serving as a subject matter expert for all processes, policies, and protocols. Qualifications we are looking for: Minimum Qualifications: - Any Graduate. - Significant experience as a team leader in an Investigations, Risk, Content Moderation, or Trust & Safety workspace. - Strong communication and people management skills. - Proficiency in MS Office applications, particularly Excel and PowerPoint. - Ability to work with minimal supervision, demonstrate interpersonal skills, and multitask effectively in a fast-paced environment. Preferred Qualifications: - Tech-savvy. - Previous experience in the E-commerce domain. - Possession of excellent business acumen, qualitative, and quantitative problem-solving skills. If you are excited about this opportunity and meet the qualifications mentioned above, we encourage you to apply for this role of Management Trainee - Trust & Safety FLM, Risk Investigations at Genpact.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: MT - FLMContact Details:
Company: GenpactLocation(s): Kolkata+ View Contact
Keyskills: Team Leadership Communication Skills MS Office Business Acumen Fraud Tech Savvy Problemsolving
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