Customer Contract Associate
- Orange Business
- 2 - 4 years
- Mumbai
- 14 days ago
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Job Description
key result / decision areas (outcomes)
Customer engagement and support:
- Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for responsibilities
- Engages with customer to support QTO process related requests
- Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues Responsible for resolving and responding to customer s billing/invoice inquires
- Responsible for commercial inventory management
- Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage
- Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc)
Bid support and non-organic growth activities:
- Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed
- Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops
Quote to Order:
- Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations Owns customer agreements and acts on them where needed for sales operations matters
- Is responsible for maximising profitability of the organic growth
- proactively Escalate pending actions (quotes, orders, billing issues etc) including KPI-management
- Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence
- Proactive document and continuously develop customer specific processes, templates and requirements
Other
- Drive Sales Operation processes / requests with various sales and non-sales s within Orange Business Services (CS&O, Billing, Finance, etc)
knowledge and abilities
Team player that is communicative, organized, flexible and used to work in a stressful environment
Sales driven, commercial behavior with respect for company compliancy rules
Ability to identify problems and work to resolution as required
Experienced working towards targets and deadlines
Is able to build a network of people, getting things done
Having a good understanding what influence invoice or payment issues can have on a company s cash flow
have a good understanding for what influence customer experience and company objectives
Understand customer (internal and external) challenges and needs, listening skills
Having a good understanding what influence invoice or payment issues can have on a company s cash flow
education, qualifications, and certifications
Academic business degree or equivalent
Languages: English fluently mandatory
supported country language is welcomed
e xperience
2 to 4 years experience as Sales or Account Associate, Sales operation or in Sales support
job skills and certifications
- Clear & proactive internal and external customer communication
- Able to deal with dual reporting lines and virtual teams
- Fast learning and self-motivated
- Negotiations / Delegation skills
- Demonstrate responsibility/taking ownership
- Ability to manage many tasks at the same time
- Proactive behavior
behavioral skills
skill target proficiency level expected
1
Adaptability
Advanced
2
Planning & Organising
Advanced
3
Results driven
Advanced
4
Communication
Expert
5
Influence & Persuasion
Advanced
6
Initiative & Proactivity
Proficient
7
Customer Focus
Advanced
8
Teamwork
Advanced
9
Relationship Building
Advanced
10
Analyical Thinking
Advanced
professional skills
skill target proficiency level expected
1
Value Selling
Proficient
2
Negotiation Technques
Advanced
3
Customer Intimacy
Expert
4
Conflict Management
Proficient
5
Sales Processes and Tools Knowledge
Advanced
6
Products & Services
Advanced
7
Decision Making
Proficient
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: ContractContact Details:
Company: Orange BusinessLocation(s): Mumbai+ View Contact
Keyskills: Business services Usage Operational excellence Sales Sales operations Conflict management Relationship building Billing Cash flow Customer engagement
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Orange Business
Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.
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