IT Service Management
- Vayam Technologies
- 6 to 10 Yrs
- 6 days ago
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Job Description
- At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients" indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition. It is an exciting time at Chain IQ and our team in Mumbai is looking for a Senior Consultant in IT Application Management. Chain IQ generates value far beyond cost reduction. We transform our clients" indirect procurement towards a world-class, resilient, ethical, and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development. Our ambition is to strengthen the existing highly experienced team to provide the best industry support to our growing client base. The primary objective of the role of Senior Consultant in IT Application Management at Chain IQ is to provide high-quality IT Service Management services in a structured, professional, and consistent manner. This position is essential for maintaining the stability, efficiency, and continuous improvement of sourcing and procurement applications. Responsibilities of the role include collaborating with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. Providing Production support for Chain IQ's portfolio of Indirect Procurement applications and integrations, including administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability. Ensuring applications are prepared to support new or existing processes and service levels. Overseeing Change, Release, Testing, and Capacity management. Gaining expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality. Collaborating with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. Communicating business priorities to allocate appropriate resources for critical projects. Requirements for the role include a minimum of a bachelor's degree or equivalent in a relevant field of study, at least six years of relevant experience delivering complex IT services to business and process owners, proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques, proficiency in SQL Data analysis, API-driven integrations, and investigation skills, excellent communication skills in English (both written and verbal) with a proactive and responsible work approach, ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations, critical thinking skills to analyze information and recommend effective solutions, prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure based applications is desired, knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required, and ITIL foundation certification is a must. Join a truly global team at Chain IQ. We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement together. Chain IQ - Create. Lead. Make an impact. Please note that applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: IT Service ManagementContact Details:
Company: Chain IQ Group AGLocation(s): Maharashtra,+ View Contact
Keyskills: IT Service Management Application Management
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