Technical Support Engineer
- 42Gears
- 1 - 5 years
- Bengaluru
- 15 days ago
- Email to a friend
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Job Description
Job Description
As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance.
Roles and responsibilities:
Handle incoming support calls, emails, and chat messages from clients encountering technical issues.
Diagnose and troubleshoot technical issues associated with our unified endpoint management product.
Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience.
Escalate intricate technical issues to the appropriate internal teams for resolution.
Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution.
Document and meticulously track support issues to contribute to a comprehensive knowledge base.
Stay abreast of the latest features and updates on our unified endpoint management product.
Conduct product training sessions for clients and internal teams as required.
Communicate effectively with clients, keeping them informed of the status of their support requests.
Uphold a high level of customer satisfaction through professional and courteous communication.
Requirements:
Bachelors degree in a relevant technical field or equivalent practical experience.
Demonstrated experience in technical support or a comparable customer-facing role.
Proficient troubleshooting and problem-solving skills.
Effective communication and interpersonal abilities.
Ability to work both independently and collaboratively in a fast-paced environment.
Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous.
Additional Mandatory Requirements:
Availability to handle customer support through various channels, including calls, emails, and chats.
Ability to work from the office.
Willingness to work in rotational shifts covering a 24/7 operation.
In summary, we are looking for a dedicated Technical Support Engineer who not only possesses the required technical skills but also excels in communication, collaboration, and ensuring a positive customer experience in the context of 42Gears' unified endpoint management product.
Preferred candidate profile:
Experience in MDM ( Intune, Jamf, Airwatch, etc )
Willing to work on Rotational Shifts.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: 42gears MobilityLocation(s): Bengaluru
Keyskills: Mobile Device Management Jamf Airwatch Mobileiron Intune
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