Domain Support Specialist: Transmission @ Cradlepoint

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Domain Support Specialist: Transmission

Cradlepoint
2 - 5 years
Noida, Gurugram
19 days ago
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Job Description

Join our Team

About this opportunity:

We are looking for a proactive and skilled Domain Support Specialist Operations Engineer to join our 24x7 support team. The ideal candidate will have hands-on experience in transmission technologies with strong troubleshooting skills on SIAE Microwave , NEC Microwave , ATN 910 , and Huawei routers . You will play a key role in ensuring network stability and performance through timely monitoring, fault resolution, and escalation handling.

What you will do:

Provide 24x7 support for transmission network operations on a rotational shift basis.
Monitor and manage network alarms and performance using NMS tools.
Troubleshoot and resolve transmission faults across SIAE MW , NEC MW , Huawei routers , and ATN 910 platforms.
Perform root cause analysis and document incidents and resolutions.
Coordinate with field teams, vendors, and internal stakeholders for issue resolution and escalation.
Ensure SLA adherence for fault restoration and incident response.
Support change management activities including link upgrades, cutovers, and configuration changes.
Maintain and update technical documentation and shift handover reports.

The skills you bring:

Education: Bachelor s degree or higher in ECE, IT, CS or MCA.

2 5 years of experience in network/transmission operations.
Hands-on experience with SIAE Microwave and NEC Microwave systems.
Working knowledge of Huawei routers and ATN 910 platforms.
Strong troubleshooting and analytical skills in transmission and L2/L3 networking.
Familiarity with NMS platforms and ticketing tools.
Ability to work under pressure and handle critical incidents with minimal supervision.
Excellent communication and coordination skills.

Preferred Certifications (Optional):

CCNA/CCNP

What happens once you apply?

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Primary country and city: India (IN) || Bangalore

Job details: Domain Support Specialist

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Cradlepoint
Location(s): Noida, Gurugram

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Keyskills: Root cause analysis Change management Networking Network operations Transmission Issue resolution CCNA NEC Monitoring Technical documentation

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Cradlepoint

We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...

Domain Support Specialist: Transmission @ Cradlepoint

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