Analyst, Associate Experience
- Walmart
- 4 - 8 years
- Bengaluru
- 6 days ago
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Job Description
Position Summary... Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. About Team:
The Total Rewards Benefits Team in India is dedicated to delivering comprehensive and market competitive benefits programs that enhance the overall well-being of our associates and help them live better. This team manages a wide array of associate benefits, wellbeing initiatives and associate awareness channels. They work closely with various vendors partners, internal and external stakeholders to ensure seamless administration and communication of benefits. The team is driven to continuously improve benefit offerings based on feedback and aims to create a supportive and engaging work environment that attracts and retains top talent. Their proactive and innovative approach ensures that the benefits programs remain relevant and valuable to all associates.
The Total Rewards Benefits Team in India is dedicated to delivering comprehensive and market competitive benefits programs that enhance the overall well-being of our associates and help them live better. This team manages a wide array of associate benefits, wellbeing initiatives and associate awareness channels. They work closely with various vendors partners, internal and external stakeholders to ensure seamless administration and communication of benefits. The team is driven to continuously improve benefit offerings based on feedback and aims to create a supportive and engaging work environment that attracts and retains top talent. Their proactive and innovative approach ensures that the benefits programs remain relevant and valuable to all associates.
What youll do:
Insurance benefits
- Handle the annual enrollment process for all group insurance policies GMC, Voluntary top-up plans, OPD, GTLI, GPA
- Driving increased voluntary top-up plan subscriptions among associates
- Manage the addition deletion process for new joiners and exiting associates
- Review weekly/monthly/quarterly claims data and ensure SLAs are met by TPA
- Coordinate with TPA, broker insurer to ensure smooth processing of the policies and follow-up for timely settlement
- Assist associates with insurance process enrolment, filing claims, policy queries, emergency hospitalization support
- Address associate queries and escalations as necessary
- Prepare cases for associates needing additional funding through corporate buffer or salary advance for critical illnesses
- Support the annual insurance renewal cycle and involved in the benefits design
- Create associate awareness through sessions, workshops, 1:1 helpdesks and other communication material
- Manage the CD reconciliation process, share payroll inputs for top-up premium deductions, etc.
Benefits administration
- Organize in-person health check-up programs in collaboration with healthcare providers and drive utilization of annual health check-ups
- Administer the childcare benefits program for associates in collaboration with vendor partners
- Oversee the car lease program, ensuring compliance with company policies and processes are followed by stakeholders involved
- Manage the fitness reimbursement program
- Support the domestic and international relocation processes
- Conduct sessions and create materials to educate associates about various benefits wellness initiatives
- Respond to associate queries and escalations on benefits within the defined SLAs
- Maintain data around benefits utilization, associate testimonials, etc and share recommendations
- Build survey questionnaire / tools for associates feedback related to benefits program
Wellness programs
- Support the annual wellness strategy design
- Implement monthly wellness programs events in line with the wellness calendar liaising with trainers, events team, vendors, stakeholders, etc
- Conduct the annual wellness carnival in partnership with vendors
- Engage the wellness champions and involve them in the events
- Capture associate feedback and implement improvements to the program
What youll bring:
Skills Competencies:
- Good excel and analytical skills
- Good written and verbal communication skills
- Strong interpersonal skills to manage discussions with employees, internal stakeholders and vendor partners
- Proactive approach and high on ownership
- Innovative mindset
- Process oriented
Experience:
- Min. 4-8 years of experience in benefits administration vertical
- Experience from IT/ITES companies, specifically in employee benefits area
- Experience of initiating/executing benefit programs through vendors or internally
- Academic background in HR is preferred
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Job Classification
Industry: RetailFunctional Area / Department: Sales & Business DevelopmentRole Category: BD / Pre SalesRole: Events & PromotionsEmployement Type: Full timeContact Details:
Company: WalmartLocation(s): Bengaluru+ View Contact
Keyskills: Hospitality Payroll Claims Networking Project management Reconciliation Healthcare ITES Business solutions Monitoring
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