Technical Support @ Emagine People

Job Description

CTC - 3.5-4.5 lacs pa + night allowance (15% of ctc or Rs 8000/month whichever is higher)

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Background

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

Location: We Work Chromium, Powai, Mumbai

Key skills

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Clients.

Fixing Software and Drivers on Client Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices.

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities and Duties

Identify and resolve technical issues promptly and successfully (TAT 10 minutes).

Answer technical and service questions about the product.

Ownership for the team mission to create a 5-Star experience for every customer.

Qualifications

Graduate in Computer Science/IT or strong passion for devise and software tech debugging

Min. 1-3 years relevant experience

Working hours

10pm to 7am

6 days working
1 weekday off

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