ServiceNow Administrator (Analyst I, HR
- Xerox
- 1 to 2 Yrs
- Bengaluru
- 6 years ago
- Email to a friend
- Report this job
Job Description
The role has responsibility for technical support, ongoing development and for improving the adoption and maturity of ServiceNow implementation for global HR Shared Services. The ServiceNow platform will be the core Service Integration & Management platform including HR Case Management and workflow. The role requires a strong desire to learn new technology and concepts and proactively seek opportunities to add value, improve efficiency and increase productivity.
Scope: The ServiceNow Administrator role is a key HRIS Delivery position. The role will take ownership of the ServiceNow platform with the ability to configure to new requirements, create portals and manage workflows whilst determining effective ways to increase performance.
, *
Main responsibilities:- Take the lead on developing enhancements across the platform with specific emphasis on solution design, usability and ongoing support, driving continuous improvement and value
- Manage ongoing configuration requirements
- Work with end users to define, design and deliver ServiceNow solutions
- Maintain the integrity of the ServiceNow platform across production and non-production environments
- Constant review of system performance, data, capacity and capability through proactive monitoring
- Make recommendations for ongoing improvements
- Manage all changes to the system including system upgrades and application of patches
- Provide day to day support to internal users in dealing with incidents and requests relating to the platform.
- University Degree - Computer Science
- ServiceNow System Administrator Certification
- ITIL Foundation Certificate
- SQL DBA
- Extensive knowledge of the ServiceNow platform including: Business Rules, Client Scripts, Script includes, workflows, Update sets and Contextual security.
- Functional knowledge and experience with IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database (CMDB), Asset, Knowledge Management)
- High analytical, problem solving and troubleshooting capability
- Ability to use judgment and initiative in decision making
- Good verbal and written communication with the ability to explain complex solutions in a clear and concise manner to business and technical teams
- Proven ability to be responsible for the daily administration, maintenance and Change Management.requirements
- Ownership of Databases in a global environment
- Good team player to drive solutions to delivery completion
- Self-motivated to deliver
- Experience in support training, UAT and knowledge transfer.
- Experienced in the ITIL suite of applications within the PeopleDoc platform
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Network / System AdministrationFunctional Area: Not ApplicableRole/Responsibilies: ServiceNow Administrator (Analyst I, HRContact Details:
Company Name: XeroxLocation(s): Bengaluru+ View Contact
Keyskills: communication sq
Fraud Alert to job seekers!
₹ 8 - 16 Lakh/Yr
Similar positions
Xerox
Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. A Fortune Global 500 company, it has been incorporated in Dublin, Ireland, since 1 September 2009.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in