Customer service Executive/Sr Customer @ Emprego Solutions

Job Description

Urgent hiring for Customer service Executive/Sr Customer service/customer support/customer care

Job description

Responsibilities
1. Handle calls of customers on - boarded by sales team
2. The initial call will be primarily to book delivery followed by issue resolution and query
Handling on successive calls
3. Ensur e query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and
service quality norms
4. Handle dental specific queries pertaining to our services. Overall Problem solving for
patients and coordination as necessary. Handle any operations related activities that
may be required.
5. Tabulate and record responses from all customers on excels. Generate relevant
reports from the same.
6. Schedule appointments for patients and coordinate with the required doctor who
shall visit the pa tient
7. Follow up to ensure that appropriate actions were taken on customers' requests. Refer
unresolved customer grievances or special requests to designated departments for further
investigation.
Analyse quality of calls and strive for improvement
Requirements:
1. 2 - 5 years of experience in Tele Sales/After Sales Support/Customer support
2. Bachelors Degree in any discipline

Full time job
Work from office
6days working
Day shift10-7pm or 11-8pm
1 rotational off every week on weekdays or weekend
No sundays fixed off
Salary 35k+ incentives
Location: mumbai ,andheri east

Call : 01140113284

9990890***

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