Phone Banking Officer - Direct Bank Payroll
- HY Fly Consultancy
- 0 to 4 Yrs
- Mumbai
- 3 years ago
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Job Description
Bank Payroll- Phone Banking Officer jobs in Thane Call 8080702*** Kanchan
email - hy*****6@gm**l.com
www.hyfly.in
Job Designation : Phone Banking Officer
This is permanent job on roles of the Banking Industry with fixed salary + high incentives.
Be part of fastest growing digital sales channel in financial services industry.
Job Description:
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Candidate Desire Profile:
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- Age should be 20-32 years only.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
- Team player Candidate must be able to work effectively with all levels of the organization.
Salary Package:
- Annual CTC of Rs.2.55 to 3.50 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
Education Qualification:
- Minimum Graduate with any stream Or
- Post Graduate with any stream.
Job Locations : Thane-West (Maharashtra)
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Phone Banking Officer - Direct Bank PayrollContact Details:
Company: Hy Fly ConsultancyLocation(s): Mumbai
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