Sr . Assoc - Account Management - Mumbai @ Sutherland Global

• Be the point of contact: Provide technical support to customers who have issues with their Lenovo devices such as computers, laptop, tablets or cellphones. Provide technical resolution remotely or escalate the issue to a higher tier. Provide instructions to customer in cases of warranty and direct the customer to an authorized Lenovo technical support facility.
• Consistently deliver: Achieve client s and internal KPIs. Discover and provide a personalized solution that includes home services such as DirectTv, internet and additional wireless lines.

Our most successful candidates will have:

• Bachelor s degree (is a plus)

• Experience of working in a customer-centric environment (is a plus)

• Technical school in a computer field (is a plus)

• Native Spanish

• Technical knowledge in computer related fields (software, hardware, OS, troubleshooting)

• Positively work in a fast-paced, changing environment

• Multitask ability and have excellent organizational skills

• Ability to be articulate, bright and curious

• Passion about service