Desktop Support Engineer L1 @ Axon International

Job Description

We are hiring L1 Desktop Support Engineer (Mumbai) for one of our reputed clients.

Role : Desktop Support Engineer L1
Location : Mumbai (ANDHERI)
Work from Office, Day shift
6 days working, Sunday Fixed off
Experience : 6 months to 2 years
Notice Period : Immediate

Qualifications and Education Requirements:
 
 Graduate / Post Graduate
 Bachelors degree in computer science or information technology.
 Proven work experience as a desktop support engineer or support technician.

ROLES & RESPONSIBILITIES:

• Assist our clients with computer hardware and software issues.
• Work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and address basic IT-related issues.
• Maintain computer hardware and software systems, installing new programs, managing updates and providing technical support. Procure spareparts on time from the nominated vendor of the client.
• Troubleshooting networking and connection issues, hardware and software issues.
• Outlook configuration, WAN, VPN, LAN
• Responding to client support requests, find out the nature of the problem.
• Coordinate with vendors supplying computer parts and support client in timely procurement and replacement
• Help new employees set up their workstations.

Skills:

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills
• Analytical and problem-solving skills.
• Communication skills.
• Collaborative teamwork
• Ability to give clear technical instructions. Familiar with remote troubleshooting techniques.
• Strong leadership skills and the ability to work effectively with business managers and IT staff.
• Exposure to lead management would be an added advantage
• Knowledge of computer science, knowledge of software engineering, background in IT.
• Strong communication skills.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs.

IF INTERESTED, KINDLY SHARE YOUR UPDATED RESUME TO THE MAIL ID : hidden_email

References are also welcome.

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Keyskills:   hardware support troubleshooting networking hardware installation troubleshooting skills software upgradation software installation