BPO Customer Service Representative Sal Upto
- The Job Factory
- 1 to 5 Yrs
- Bengaluru
- 6 months ago
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Job Description
- Customer Support:
- Handle inbound and outbound calls from international customers, addressing their queries, concerns, and requests.
- Provide accurate and timely information about products, services, policies, and procedures.
- Resolve issues and complaints effectively, ensuring customer satisfaction and promoting positive brand experiences.
- Multilingual Communication (if applicable):
- Communicate fluently in one or more languages based on the region served (e.g., Spanish, French, Mandarin, Arabic, etc.).
- Understand and respect cultural differences to provide appropriate support and solutions to customers from various backgrounds.
- Product/Service Knowledge:
- Maintain an in-depth understanding of the companys products or services, features, pricing, and promotions.
- Stay updated on new product releases, policy changes, and company updates to provide the most relevant and accurate information to customers.
- Issue Resolution:
- Address and resolve technical, billing, product, or service-related issues efficiently and professionally.
- Follow up with customers when necessary to ensure satisfactory resolution of their inquiries or concerns.
- Data Entry and Documentation:
- Log customer interactions accurately into the system, maintaining detailed and clear records of all inquiries, issues, and resolutions.
- Update customer accounts and ensure all required data is input correctly into CRM (Customer Relationship Management) systems.
- Cross-Department Collaboration:
- Collaborate with other teams (e.g., technical support, sales, billing) to ensure the customers issue is addressed appropriately.
- Escalate complex issues to supervisors or specialized teams as necessary.
- Sales and Upselling (if applicable):
- Promote additional products, services, or upgrades to customers where relevant.
- Meet or exceed targets for sales, customer satisfaction, and call resolution.
- Education:
- High school diploma or equivalent (required).
- College degree in Business, Communication, or a related field (preferred).
- Experience:
- Previous experience in a call center or customer service role, particularly in an international or multicultural environment.
- Experience with CRM software and call center technology (e.g., telephony systems, chat platforms) is advantageous.
- Skills:
- Excellent verbal and written communication skills in the required language(s).
- Strong problem-solving skills and the ability to think critically in stressful situations.
- Ability to handle high-volume calls in a calm and professional manner.
- Strong organizational and multitasking abilities.
- Cultural Sensitivity:
- Understanding of global cultural differences and the ability to adapt communication styles to various customers.
- Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, etc.).
- Familiarity with call center software, databases, and CRM systems.
- Certifications (Optional):
- Call center training or certification.
- Customer service certification (e.g., CCSP - Certified Customer Service Professional).
- Strong interpersonal and customer service skills.
- Patience and empathy when dealing with customers.
- Ability to work in a fast-paced, dynamic environment.
- Ability to remain calm under pressure and resolve conflicts professionally.
- Flexibility to work in varying shifts, including nights, weekends, or holidays depending on the international time zones.
Greetings From The Job Factory
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Qualifications:
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: BPO Customer Service Representative Sal UptoContact Details:
Company: The Job FactoryLocation(s): Bengaluru+ View Contact
Keyskills: customer care international call center customer satisfaction customer service international bpo
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