Urgent | Required Executive Customer Service @ Aasaanjobs

Job Description

Exciting Job Opportunity: Executive Customer Service Andheri with good communication skills in English.

 


I hope this email finds you well. We are pleased to inform you about an exciting job opportunity for Executive Customer Service. We believe your skills and experience align perfectly with what we are looking for, and we would like to invite you to apply for the position of Executive Customer Service Andheri East Sahar Airport

Job Responsibility:

1. PURPOSE Responsible for providing high quality service to all Blue Dart customers as per the defined service parameters and coordinating with internal departments for timely pickup / delivery of shipments


2. KEY RESPONSIBILITIES


Responsibilities


Conduct handling of inbound customer calls as per the defined standard operating procedures
and in adherence to the customer service quality parameters
Conduct cross sales, TDD sales etc. on customer pickup requests to meet the defined sales
targets.
Record the pickup requests and coordinate with the pickup staff in a timely manner for
conducting the pickups.
Conduct resolution of customer queries pertaining to shipment enquiries, tracking of
shipments, transit times etc. for delivery of shipments as per the defined standard operating
procedures
Coordinate actively with the tracking team for the tracking of shipment status and forward
pertinent customer queries to the tracking team in a timely manner.
Conduct handling of customer claims and complaints on the account of exceptions in delivery
of shipments and coordinate with operations team for effective resolution; conduct escalation
of the issue in case of nonresolution
Ensure adherence to best-in-class customer service parameters in all activities

 


Qualifications :

 


EDUCATIONAL QUALIFICATIONS: Minimum HSC / 12th Pass required

 


Work Mode

 


Work from office


Experience Required - 0- 5 yrs Fresher also apply

Salary-According to Interview

Age- Max 27 years

 


Please Note- Please apply for this job if you are staying near Andheri and if you are ready to travel for the location.


Interested candidates can email their resume to -Email ID hidden_email

Amarjeet Sing

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   operations support services queries tracking