Marathi Langauge expert Job in Niva Bupa
- Niva Bupa
- 1 to 5 Yrs
- Noida, Gurugram
- 5 months ago
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Job Description
- JOB PROFILE Position Executive/Sr Executive Contact Centre Location NOC Reports to General Manager Contact Center Department Operations & CS Function Contact Center Level M9/M8 Our Purpose At Niva Bupa, our purpose is to give every Indian the confidence to access the best healthcare by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be. Our Values Commitment Innovation Empathy Collaboration Transparency About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupas growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Key Roles & Responsibilities Primary Role Description We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim procedures, documentation requirements, and coverage. Investigate and resolve customer concerns, ensuring high levels of customer satisfaction. Collaborate with internal departments, such as claims processing to address and resolve complex issues. Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes. Document customer interactions and update customer records accurately in the system. Identify and escalate critical or unresolved issues to the appropriate department or supervisor. Adhere to company policies, procedures, and compliance guidelines. Key Requirements Education & Certificates Any Life science, Paramedical, Medical Graduates and Post Graduates (Pharmacy, Physiotherapy, Nursing, Health education) or equivalent degree Key Requirements - Experience & Skills A minimum of 1-3 years of experience in a call center environment, preferably in a healthcare or medical insurance setting. Strong knowledge of medical terminology, insurance claim procedures, and billing codes. Ability to contribute to revenue basis cross sell. Excellent verbal and written communication skills. Ability to handle high call volumes and prioritize customer needs effectively. Strong problem-solving and decision-making abilities. Attention to detail and accuracy in data entry and documentation. Exceptional customer service skills with a friendly and professional demeanor. Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite. Ability to work effectively in a team-oriented environment. Flexibility to work shifts as per business requirements. Key Functional Competencies Functional competency Beginner Intermediate Expert Convincing Skills Product Knowledge Team Handling Behavioral Competency Behavioral competency Beginner Intermediate Expert Strategic Mindset Entrepreneurship Execution Excellence Building High Performing Teams,
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Marathi Langauge expert Job in Niva BupaContact Details:
Company: Niva Bupa HealthLocation(s): Noida, Gurugram+ View Contact
Keyskills: Medical Claims Customer Service Medical Terminology Data Entry Documentation Customer Relationship Management Microsoft Office Teamwork ProblemSolving
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Niva Bupa Health Insurance (formerly known as Max Bupa Health Insurance) is one of the most trusted standalone health insurance partners. We have curated affordable and comprehensive healthcare policies catering to the different needs of our consumers. We aim to give every Indian the confi...
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