Business Sales Manager - Retention
- Fiserv
- 3 - 5 years
- Mumbai
- 3 months ago
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Job Description
Hi,
We at Fiserv are actively looking for passionate Sales professionals with expertise in Merchant Retention.
What does a successful Business Sales Manager - Retention do at Fiserv:
- Merchant retention, relationship management, and improving overall Merchant satisfaction.
What will you do:
- Develop and implement strategies to improve Merchant retention rates.
- Analyse Merchant behaviour and identify factors contributing to churn. Monitor churn rates and Merchant satisfaction metrics.
- Conduct Merchant surveys, focus groups, and feedback sessions to gauge satisfaction.
- Identify at-risk customers and implement retention programs (e.g., Offers and Promotions offers).
- Track reasons for Merchant attrition and develop targeted actions to reduce it.
- Collaborate with marketing, sales, and Merchant service teams to ensure a consistent and personalized Merchant experience.
- Align retention strategies with business goals and Merchant insights. Measure and report the success of retention initiatives and campaigns.
- Establish and track key performance indicators (KPIs) related to Merchant retention, such as retention rate, Net Promoter Score (NPS), Merchant satisfaction score, and churn rate.
What will you need to know:
- 3-5 years of experience in Merchant retention, Merchant success, or a related field.
- Preferable Experience working with Merchant data analysing trends, and analytics platforms.
- Merchant Relationship Management experience.
- Bachelors degree - Typically in Business Administration, Marketing, Communications, or a related field.
- Using analytics tools to track Merchant behavior, identify trends, and measure retention metrics.
- Preparing and presenting regular reports on retention performance to senior management.
- Focussing on increasing the Merchant lifetime value by nurturing high-value relationships.
- Implementing targeted programs for high-value or high-potential customers.
What would be great to have:
- Master's in Business Administration (MBA) or a related field could be beneficial.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protector veteran.
Explore the possibilities of a career with Fiserv and Find your Forward with us !
Job Classification
Industry: FinTech / PaymentsFunctional Area / Department: Sales & Business Development, Role Category: Sales Support & OperationsRole: Client RetentionEmployement Type: Full timeContact Details:
Company: FiservLocation(s): Mumbai
Keyskills: Sales Merchant Services PoS Merchant retention Farming Payment Solutions Pos Machine Merchant Acquiring
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