Payment Lifecycle Manager
- JPMorgan Chase Bank
- 10 - 15 years
- Kolkata
- 3 months ago
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Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary
As a Payment Lifecycle Manager within Cash Operations Manager, you will be directly responsible for the day to day operations supporting APAC Operations. Key responsibilities for this role include electronic and manual payments processing, ecommerce payments, Import invoice processing, FX payments, query and escalation management. You will be responsible for understanding the key metrics and risk components and manage the team to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located. Through strong partnership with Business, Operations and Technology counterparts, you'll work on various KPI and KRI deliverables.
Job Responsibilities
- Manage overall KPI s and KRI s of the processes. Handle projects independently.
- Be responsible for overall management and oversight of APAC processes (Cross border remittance, FX payments, Invoice payments etc) handled by GCC.
- Be responsible for team performance; provide training and feedback.
- Exhibit full knowledge and thorough understanding of payments lifecycle payments processing.
- Keep abreast of new technologies and applications, and their implications for assigned area.
- Recognize and drive regional improvement opportunities arising from local/global situations.
- Ensure all operation procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally.
- Build exceptional relationships with business partners and stakeholders. Ensure implementation of best practices across the assigned branches.
- Execute regional projects across the branches in Asia.
- Ensure sufficient internal controls and procedures to minimize risk - drive the risks and controls agenda.
Required Qualifications, Skills and Capabilities
- Minimum 10 years Cash Operations/Product experience with a Bank/GCC.
- Understanding of and experience in payment, Swift, clearing, Nostro recon etc
- Client focus minded
- Knowledge of various aspects of International Payment Processing Operations
- Working/Expert Knowledge of SWIFTS international payment conventions practices is a must.
- Excellent communication and presentations skills across various stakeholders and senior management
- Intermediate/Advanced experience using Microsoft Office, including Excel and PowerPoint
- Excellent analytical and logical thinking to understand and analyze complex business processes
- Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
- Fluent written and oral communication skills in English
Preferred Qualifications, Skills and Capabilities
Candidates with exposure to APAC market would be preferred
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & Operations, Role Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: JPMorgan Chase BankLocation(s): Kolkata+ View Contact
Keyskills: Interpersonal skills Payment processing KPI Invoice processing Analytical cash operations MS Office Business operations
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