Customer Support Associate Job in BRACE
- Brace Infotech
- 0 to 4 Yrs
- Bengaluru
- 4 months ago
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Job Description
Customer Support Associate(Voice Process)
Eng + Bengali, English + Assamese(Any one language)
Required skills and qualifications:
Strong written and verbal communication skills with neutral Indian Accent.
Ability to communicate calmly and diplomatically with patients & co-workers.
Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
Proficient in customer service
Active listening and comprehension skills
Strong customer service skills.
Ability to build positive relationships with patients.
Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.
Typical duties and responsibilities:
Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region.
Language Combination required:Eng + Bengali, English + Assamese
Exceptional phone manner
Patient centric and Excellent interpersonal and communication skills
Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly.
Be a self-starter with attention to detail.
Helppatients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
100% documentation
Quality & AHT to be maintained as per process requirement
Always be updated with the Process knowledge & daily updates
Should take initiatives & be flexible for the changes.
Mode of work: Work from Office, , Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
Employment Type: Permanent.
Process: Multilingual support for a Healthcare project
Educational mandate: any HSC / Graduate / Postgraduate can apply.
Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.
Working days: 6 with 1 day rotational off.
Interview Mode:Virtual
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support Associate Job in BRACEContact Details:
Company: Brace InfotechLocation(s): Bengaluru
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Brace Infotech
Brace Infotech Private Limited is a Private incorporated on 21 March 2017. It is classified as Non-govt company and is registered at Registrar of Companies, Hyderabad. Its authorized share capital is Rs. 500,000 and its paid up capital is Rs. 100,000. It is inolved in Other computer related activiti...
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