Real Time Management Associate @ IKEA

Home > Customer Success, Service & Operations - Other

Real Time Management Associate

IKEA
1 - 5 years
Hyderabad
2 months ago
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Job Description

Experience in Scheduling, Intraday and Real-Time Queue Management
RCM Workforce Management
Strong knowledge of the intraday area within the contact center industry
Strong knowledge of the Genesys platform and Verint
Knowledge of excel

Required Candidate profile

Continuously ensure targets are prioritized correctly in order to maximize customer experience and meet goals
Monitor queue times
Monitor schedule adherence and wrap times on all queues

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: IKEA
Location(s): Hyderabad

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Keyskills: Workforce Management Real Time Analysis Verint Genesys WFM gen Nice

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₹ 4-5 Lacs P.A

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IKEA

Company DetailsIKEA

Real Time Management Associate @ IKEA

Home > Customer Success, Service & Operations - Other