Service Advisor - British Airline
- British Airline
- 1 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
Job Title : Service Advisor
Reports to : Team Manager
Day-to-day basis responsibilities:
- Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.
- Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues
- Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc.
- To provide support during business contingency which may arise including mass disruptions.
- Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance.
- To deliver departmental and/or team targets to attain customer service and revenue.
- To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method.
- To maintain data protection and confidentiality for both staff and customers.
- Responsible for self-development to ensure own technical and product knowledge is kept up-to-date.
- Undertake any contact centre related jobs entrusted from time to time.
Eligibility:
- Travel industry/call centre experience preferred
- Excellent communication skills both oral and written.
- Strong conflict/objection handling skills
- Customer Service background preferred
- Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS
- Flexible with shift working environment
To apply, Call Mis Palak at 9289050***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: British AirlineLocation(s): Noida, Gurugram
Keyskills: GDS Air Ticketing Ticketing Aviation Flight Amadeus Tourism Reservation Airlines Travel Sales Sabre Airline Ticketing Manual Ticketing IATA Tours Voice Process Travel Agency Fares International Ticketing Travel Airline Process Travel Process Galileo Indigo Customer Handling
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We were established on 14th July 2006 and form one of the 4 largeest contact centres globally. We have grown from 125 employees to over 950 employees in the last 5 years, and were still expanding rapidly. This growth is a direct result of the outstanding performance. We have the largest single inte...
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