Customer Relationship Manager
- Zodiac HR Consultants
- 1 Positions
- Kolkata
- 2 months ago
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Job Description
- Job Role : CRM Executive
Location : Kolkata
Preferred Industries : FMCG
Qualification : Graduation & Above
Experience : 2-3 years
No of Vacancy : 2
Age : 25 years & above
Gender : Open
Key Responsibilities :
*Developing and implementing CRM strategies to increase customer engagement and loyalty
*Managing and maintaining the company# CRM system, including data entry, data cleansing, and data segmentation
*Analyzing customer data and behaviour to identify trends, insights, and opportunities for improvement
*Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities
*Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system
*Conducting customer surveys and gathering feedback to improve customer satisfaction and
experience
*Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots
Skills Required :
*Active Listening: Effectively understand customer needs and concerns
*Clear && Concise Communication: Articulate information clearly and professionally
*Empathy & Patience: Build rapport and resolve issues with understanding
*Conflict Resolution: De-escalate situations and find mutually beneficial solutions *Relationship Building: Cultivate strong customer relationships
*Problem-Solving: Identify and resolve customer issues efficiently
*Time Management: Prioritize tasks and projects effectively
Interested candidates Are requested to revert back with their updated CV and the below details on
M: +91 hidden_mobile
E: ad**a@zo******c.com
Total Experience
Current annual CTC (Fixed + variable)-
* Expected CTC-
* Notice Period-
* Reason for change-
Employement Category:
Employement Type: Full timeIndustry: ManufacturingRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Relationship ManagerContact Details:
Company: Zodiac HR ConsultantsLocation(s): Kolkata+ View Contact
Keyskills: customer handling customer satisfaction customer service
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₹ 0 to 4 Yr
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