Employee Engagement Specialist
- Accenture
- 1 - 3 years
- Mumbai
- 1 month ago
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Job Description
Role & responsibilities
Drive change that enables employee performance, enhances engagement and supports the organization's success. Apply human-centered research and design principles to create and implement solutions that enhance the employee experience.
Job Role / Purpose of the Job:
This role provides client services for Employee & Org Data Mgt which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client.
Primary Responsibilities / Accountabilities:
Read, understand, and analyze client processes as per the business rules. Execute the full range of the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Follow Work Instructions while processing. Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. Participate in client conference calls, where required, and manage appropriate documentation. Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control. Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent. Update process metrics on a daily basis and maintain MIS. Demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Ensure both own and related tasks are completed. Update client applications accurately and quickly in accordance with the appropriate User Guides. Ensure assigned tasks are completed accurately in a timely fashion. Ensure and maintain the security and confidentiality of client data. Actively participate in team activities and organizational initiatives.
Functional Competencies:
Knowledge of Employee & Org data Mgt Processes (New Hires, Exit, Job Changes, etc.). Strong command of written and verbal English language. Knowledge of MS Office/Excel Skills would be a plus. Knowledge of SuccessFactors would be a plus.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: Employee RelationsRole: Employee Relations ManagementEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Mumbai
Keyskills: Employee Data Management Employee Management Employee Engagement Employee Database
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