Job description
Job Description
Job Summary
We are looking for a result-driven leader to be responsible for ensuring the SLA's and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
Years of experience needed 5+ Years
Experience and Skills
Should be graduate from recognized university
Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills
Ability to work in a flexible and production-oriented environment
Should be able to handle escalated issues and complaints, resolving them in timely and satisfactory manner
Good interpersonal skills
Good understanding of key back-office operations metrics
Good analytical skill
Strategic thinker and problem solving mindset
Good balance between people, process & clients
Good client management & relationship building skills
Ability to work in 24/7 process
Open to Work from Office
Keyskills: Non Voice International BPO Backend Operations Credit Cards
A digital business enablement company that focuses on delivering business outcomes through an agile, product-oriented approach, helping organizations scale digitalization and accelerate revenue growth without disrupting operations .