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Transctn Procng Ut Mgr @ Exploro Solutions

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 Transctn Procng Ut Mgr

Job Description

Job description

Job Description

Job Summary

We are looking for a result-driven leader to be responsible for ensuring the SLA's and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.

Years of experience needed 5+ Years

Experience and Skills

Should be graduate from recognized university

Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills

Ability to work in a flexible and production-oriented environment

Should be able to handle escalated issues and complaints, resolving them in timely and satisfactory manner

Good interpersonal skills

Good understanding of key back-office operations metrics

Good analytical skill

Strategic thinker and problem solving mindset

Good balance between people, process & clients

Good client management & relationship building skills

Ability to work in 24/7 process

Open to Work from Office

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Exploro Solutions
Location(s): Pune

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Keyskills:   Non Voice International BPO Backend Operations Credit Cards

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Exploro Solutions

A digital business enablement company that focuses on delivering business outcomes through an agile, product-oriented approach, helping organizations scale digitalization and accelerate revenue growth without disrupting operations .