Walkin Drive For Process Executive - Travel Industry In Bpo
- Cognizant
- 0 years
- Bengaluru
- 1 month ago
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Job Description
Role & responsibilities
1. Customer Assistance: Interact with clients, travelers, and other stakeholders via phone, email, or chat to address inquiries related to travel bookings, reservations, and flight details.
2. Booking Management: Facilitate travel reservations, ticketing, and itinerary planning while ensuring accuracy and compliance with the company's policies and industry standards.
3. Issue Resolution: Handle and resolve customer complaints, concerns, and escalations efficiently and professionally, aiming to provide satisfactory solutions and maintain a positive customer experience.
4. Product Knowledge: Acquire a deep understanding of various travel destinations, airlines, hotels, car rentals, and travel packages to offer personalized recommendations and enhance customer satisfaction.
5. Quality Assurance: Conduct regular audits of customer interactions to ensure adherence to service quality standards, compliance with policies, and adherence to best practices.
6. Reporting: Generate reports on key performance indicators (KPIs), customer feedback, and service metrics, presenting findings to management and recommending actionable improvements.
7. Adaptation to Industry Trends: Stay up-to-date with industry trends, travel regulations, and changes in policies to provide accurate and current information to clients.
Preferred candidate profile
Excellent Verbal and written communication with good logical and Analytical skills is mandatory.
This profile involves interaction with international clients.
Interview Date & Time
10th May 2025 from 10:30am - 12:30pm only
Address : F3 Block Cognizant
Manyata Tech Park is located at Nagavara, Outer Ring Road, Bangalore-560045.
Note : BE , Btech , MCA not allowed for this role. Only if all the educational documents are fine will Accept the profile. Backlogs not allowed. Awaiting Results not permitted.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Bengaluru
Keyskills: Strong communication skills both written and verbal and manage time effectively. Customer Centric Problem Solving Skills
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