Customer Service Representative Domestic
- Witbloom Training
- 20 Positions
- Nagpur
- 1 month ago
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Job Description
- Experience in a related field.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Well-developed verbal and written communication skills.
- Good organizational skills and effective multi-taskers.
- Excellent problem-solving abilities.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Identify customer needs and help customers use specific features.
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance.
- Analyze and report product malfunctions.
- Convert potential customers by answering product and service questions.
- Monitor customer complaints on social media and reach out to assist.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Update internal databases with information about technical concerns and useful discussions with customers.
Requirements
Responsibilities
You must be well-versed in working with the public, answering questions, and resolving issues. You will need to answer phones, reply to emails and chats, provide troubleshooting information, report and analyze customers information and needs, issue billing details, and open and close customer accounts.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service Representative DomesticContact Details:
Company: Witbloom TrainingLocation(s): Nagpur+ View Contact
Keyskills: bpo customer care voice process communication skills customer service customer support domestic process
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₹ 0 to 4 Yr
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