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Executive @ Onsitego

Home > After Sales Service & Repair

 Executive

Job Description

Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers.
Responsibilities:
Performs end to end coordination with service centers customers
Regularly updates CRM platform
Prompt in providing updates to customer
Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution
Handling demanding customers, escalations from management hierarchy.
Co-ordinate effectively timely with all concerned departments to ensure proper flow of communication.
Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools.
Follow communication procedures, guidelines and policies.
Identify and assess customer needs to achieve satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Build sustainable relationships through open and interactive communication with the assigned service Centers
Desired candidate profile:
Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry
Basic technical knowledge of the spare parts and appliances
Aptitude for fast and adaptive learning.
Willing to learn and apply my knowledge to practical situations.
Possess problem-solving techniques and ability to work in groups and independently.
Keeps oneself updated with the company product offerings, processes etc

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: After Sales Service & Repair
Role: Service Engineer
Employement Type: Full time

Contact Details:

Company: Onsitego
Location(s): Mumbai

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Keyskills:   Service delivery Basic Spare parts After sales service Appliances Senior Executive Service industry Consumer durables Service Executive CRM

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Onsitego

Onsitego is Indias leading device-care provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces.

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