Team Manager (NextGen Support - L1/L2) - Route Mobile
- Route Mobile (RML)
- 4 - 5 years
- Mumbai
- 3 months ago
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Job Description
Job Role Team Manager (NextGen Support L1/L2)
- Lead, mentor, and motivate a team of L1 and L2 support professionals.
- Set clear performance expectations, monitor progress, and provide regular feedback.
- Foster a positive team culture, encouraging collaboration and knowledge sharing.
- Preferred experience in the telecommunications industry or related domains.
- Familiarity with OTT messaging platforms is a plus.
- Stay updated on industry trends and emerging technologies.
- Possess a solid understanding of core technical concepts relevant to our support services.
- Collaborate with technical experts to address complex issues efficiently.
- Ensure team members are well-versed in technical troubleshooting and problem-solving.
- Identify areas for process optimization and efficiency enhancement.
- Implement best practices to streamline support workflows.
- Monitor KPIs/OKRs and drive continuous improvement.
- Liaise with cross-functional teams, including engineering, product, and sales.
- Communicate effectively with internal stakeholders and external clients.
- Bachelor s degree in a relevant field (e.g., Computer Science, Telecommunications).
- Minimum of 4-5 years of experience in a Team Manager role.
- Proven track record of successfully managing support teams.
- Excellent communication, leadership, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: Route Mobile (RML)Location(s): Mumbai
Keyskills: Service delivery Process optimization Team management Process improvement Support services Troubleshooting Continuous improvement Service quality Monitoring
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Route Mobile (RML)
Route Mobile is a leading Cloud Communication Platform provider, catering to enterprises, over-the-top (OTT) players and mobile network operators (MNO). Our range of enterprise communication services includes smart solutions in Messaging, Voice, Email, and SMS Filtering, Analytics & Monetization...
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