Program Manager - New Initiatives
- TVS Credit Services
- 8 - 12 years
- Chennai
- 28 days ago
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Job Description
Job Purpose:
This position will act as an interface with relevant departments, with an objective to continually improve / transform the operations & processes. This will include (a) Future Technology related solutions and enhancements (b) Data structure, library and enrichment efforts for analytics (c) All key processes of the business. The candidate would play a key role in bring business perspective / requirements to the fore for which solutions would be deliberated, developed and executed.
Key Responsibilities:
- Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement system
- Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)
- Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes
- Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards
- Develop and implement RPA adoption strategies in partnership with business teams
- Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories
- Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys
- Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements
- Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams
Job Requirements:
- Post Graduate / MBA
- 8+ years experience working with cross functional teams across Business, Marketing, Technology, Operations & Analytics to deliver a rich Customer experience
- Knowledge and demonstrated experience in change management and business process re-engineering
- Should have knowledge in RPA opportunity identification and deployment
- Should be able to build and drive Transformation Road maps across business by seeking stakeholder buy ins and clear ROI showcasing
- Ability to analyze data and coordinating with analytics team to build required data models
- Strategic and analytical thinking
- Strong communication and interpersonal skills
- Problem solving and decision-making skills
- People Management & Networking skills
Job Classification
Industry: Financial ServicesFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: TVS Credit ServicesLocation(s): Chennai
Keyskills: Change Management Project Management Process Excellence Process Re-engineering Cross Functional Coordination Customer Experience Technology Solutions Process Improvement Transformation Management
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