Service Delivery Manager - Mumbai | Bangalore 9 To 12 Years @ Capgemini

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Service Delivery Manager - Mumbai | Bangalore 9 To 12 Years

Capgemini
9 - 12 years
Mumbai
1 day ago
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Job Description

Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA

Experienced in Managing Multi Org / Global implementations of Salesforce application ( Sales, Service, Health clouds)

Management and be aware of KM processes that are necessary to effectively manage RUN

Responsible for proactive monitoring and ensuring high availability of salesforce applications

Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management

Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.

Responsible for Weekly/Monthly SLA tracking and reporting

Must be able to drive Major Incident management process

Ensure minimizing all backlogs of issues reported from production

Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.

Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Technology / IT
Role: IT Project Manager
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Mumbai

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Keyskills: budgeting automation tools incident management devops middleware project management automation testing manual testing change management sales estimation selenium stakeholder management service delivery management project planning itil

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Email (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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