Customer Success Manager
- Embitel Technologies
- 4 - 8 years
- Bengaluru
- 1 month ago
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Job Description
- Manage and retain a book of clients by serving as their primary point of contact.
- Successfully onboard new clients.
- Train clients on best practices for utilizing the product to manage employee wellness programs effectively.
- Cultivate positive relationships with the clients through a proactive, consultative, and high-touch approach.
- Assist clients in the design, development, and execution of their program.
- Perform analytical reviews of client programs and develop strategic recommendations and action plans aligned with their goals and objectives.
- Provide and present data and reports as it relates to the client s Wellable program.
- Effectively communicate product roadmap and engagement solutions to customers with passion and excitement. Skills must be leveraged across multiple channels, including telephone and video.
- Lead the delivery of technical support for users of client solutions.
- Serve as a subject matter expert for all client solutions.
- We appreciates diversity of thought, background, education, and experience; therefore, if you do not satisfy every requirement, but feel you can bring value to this role, do not hesitate to apply!
- 1- 3 years of professional work experience
- Ability to commute to San Diego office twice per week
- Passion for health, wellness, and technology
- Clear and articulate communication skills (written and verbal)
- Ability to multi-task and perform effectively under pressure
- Ability to thrive in a fast-paced environment
- Strong organizational skills
- Strong attention to detail
- Self-Starter and resourceful
- Ability to work cross-functionally within an organization and with external clients
- Proficiency in Microsoft Office (Word, Excel, and Outlook)
- Willingness to learn new programs specific to Wellable
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Embitel TechnologiesLocation(s): Bengaluru
Keyskills: SAN Client solutions Analytical Design development Wellness Subject Matter Expert MS Office Word Technical support Client management Product support
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Embitel Technologies
Company Profile:Embitel Technologies (I) Pvt. Ltd. Founded in 2006, Embitel Technologies is known for its cutting edge and innovative solutions based approach. November 2018 witnessed yet another milestone in our more than a decade long journey. The Volkswagen Group joined hands and inve...
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