Director of Content Operations
- Flexera Software
- 7 - 12 years
- Bengaluru
- 29 days ago
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Job Description
We re transforming the software industry. We re Flexera. With more than 50,000 customers across the world, we re achieving that goal . But we know we can t do any of that without our team . Ready to help us re-imagine the industry during a time of substantial growth and ambitious plansCome and see why we re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
As the Director of Content Operations at Flexera, you will lead a talented team responsible for ingestion, curation, and organization of the worlds IT assets. Your mission is to turn vast amounts of semi-structured data into trusted insights that empower customers to manage and optimize their IT landscape, which include hardware, software, SaaS, cloud, containers, AI services and more.
This is a multifaceted role with several partners and objectives
- Operations: Implement operational rigor, attention to quality, and a mission driven culture in a global team
- Engineering: Identify opportunities and drive improvements in workflows, tooling and AI automation/augmentation
- Customer Success: Create a world class customer experience and implement meaningful and ambitious SLOs
- Product: Explore the future and decode the implications for the business and the team
- Business leadership: Provide calm and transparency through reporting and executive summaries and readouts to help the business make informed decisions
Key Responsibilities
- Own and evolve the long-term strategy for content operations to support business growth and product innovation
- Evaluate opportunities to leverage AI/ML for data normalization, enrichment, and quality assurance
- Lead change management initiatives to drive adoption of new tools, workflows, and operational models
- Champion data accuracy, completeness, timeliness, and reliability as core tenets of operational excellence
- Manage operations across global teams and time zones, fostering a unified culture and performance standard
- Understand key engineering practices to guide decisions on architecture, scalability, and reliability of content systems.
We believe that the following experience is relevant
- Experience with data and content operations at scale
- Having implemented a mission driven culture focused on quality and customer outcomes
- Direct experience with customers and collaboration with internal GTM teams
- Experience with workflow optimizations through process, tooling and automation, including AI augmentation
- Previous experience with IT asset management, IT vulnerability and FinOps is preferred, but not necessary
We believe that the following personal traits will enable success in this role
- Crisp, clear, and honest communication
- Data driven, always seeking to validate hypothesis with data
- Attention to detail, while also being able to take a step back and look at the bigger picture
- Hands-on approach (seek out the problems), while also empowering the team
- A talent for storytelling and inspiring a team, and for mentoring new leaders
- High emotional intelligence, able to stay calm and composed under pressure
- Ability to drive and celebrate iterative improvements while always on the lookout for transformative change
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Top ManagementRole: CTOEmployement Type: Full timeContact Details:
Company: Flexera SoftwareLocation(s): Bengaluru+ View Contact
Keyskills: Procurement Change management Automation Operational excellence Manager Quality Assurance Product innovation Equity Workflow Vulnerability IT asset management
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