Administration & Queue Management Specialist @ Cigna

Home > Facility Management

Administration & Queue Management Specialist

Cigna
2 - 4 years
Bengaluru
2 months ago
Email to a friend
Report this job

Job Description

Accurately assess and categorize cases based on their nature and urgency.
Sorting and allocation of claims first hand ensuring they are accurately assigned.
Classification of data and support with reporting to line manager.
Route cases to the correct queues within the queue management system.
Ensure efficient and timely case assignment to the appropriate customer service and claims handlers.
Identify and escalate any potential SLA breaches across various queues.
Monitor case volume and workload within the operational queues.
Maintain accurate and up-to-date records within the system.
Collaborate effectively with Team leaders and sites leads across all GIH sites
Identify opportunities for process improvement within the Queue management workflow.
Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness.
Able to work on night shift.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Administration & Facilities
Role Category: Facility Management
Role: Property Manager
Employement Type: Full time

Contact Details:

Company: Cigna
Location(s): Bengaluru

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Administration Management Queue Management claims Management Administration Planning

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Administration and Facilities Manager

Quest Global

14 - 20 years

Bengaluru

8 days ago

₹ Not Disclosed

Assistant Manager - Admin & Facility

Veetechnologies

8 - 13 years

Bengaluru

11 days ago

₹ 9-10 Lacs P.A.

Executive Assistant (Specialist)

Omnicom Media Group

1 - 2 years

Hyderabad

14 days ago

₹ Not Disclosed

Sr. Manager Administration

Sbm Chemicals

9 - 12 years

Mumbai

22 days ago

₹ Not Disclosed

Cigna

The Cigna Group

Administration & Queue Management Specialist @ Cigna

Home > Facility Management