Branch Head @ G4S

Area of Responsibility

Operations Management
Formulate & implement cluster strategy linked with Hub
strategy
Directly accountable for planning and organizing branch
operations
Ensure proper start-up of new assignments
Manage guard sourcing in terms of scouting, referrals and
walk-ins
Ensure proper deployment, rostering & attendance of guards
Ensure proper supervision, patrolling & review in terms of day
& night checks
Conduct security audits of large assignments periodically
Forecast, procure and distribute uniforms and office
equipment under clearance from the respective Hub Heads
Maintain consistent, complaint free, high quality service levels
Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections ,
Margin Improvement )
Revenue Growth
To grow higher than the industry growth by having Get & Grow
and achieve the revenue goals.
Collections
Develop the strategy and plan to ensure achievement of Price
Increase, Collection and Bad Debts.
Gap analysis in invoicing and collections.
Price Increase
Timely communication with customer and related
stakeholders.
Agreement to pay / timely billing with customer
Variance analysis of actual vs budget.
Timely termination of customer in case of non agreement or
delay in decision of price increase.
Bad Debt
Understanding the bad debt reasons and devising the strategy
in recovering the same.
Do the analysis and take the necessary course of action.
Focus on collections and reduce the Gaps
.
Margin Improvement
Understand the contract.
Knowing the gaps in contract and closing the gaps with
customers.
Knowing the payout to employees and authorities.
Reconciliation - correction for gaps between billed & paid.
Asking customers to increase the management fee on various
value addition and solving customer problems.

Client Relationship Management
Strive to understand customer s needs and deliver the
right/customized solutions
Build effective customer relationships, ensure customer
satisfaction and promote company s image
Conduct all surveys and client requested security audits
Ensure satisfaction and retention of existing clients
Regular meeting with clients for performance feedback
Reviewing client feedback and developing solutions to
improve service delivery quality and create customer delight
Responding to client queries and concerns promptly

Leadership & IR
With support from Branch HR Team:
Prepare manpower budget as per business requirements
Recruit adequate number of quality direct manpower in
accordance with business requirements
Ensure all new recruits in direct and indirect category attend
basic course and no one is deployed without successful
completion of basic course
Ensure timely completion of joining formalities for new recruits,
and their timely deployment
Ensure development of Direct staff through refresher and
other relevant training programmes
Ensure maintenance of attendance, leave, overtime records
etc.
Ensure correct wages computation of direct staff
Ensure timely payment of wages and other dues
Ensure disciplinary action is taken wherever required
Ensure speedy redressal of grievances through regular
interaction, counselling and appropriate administrative
measures
Ensure implementation of HR & Training policies

Health & Safety
With support from Health & Safety:
Ensure observance to highest standards of G4S Health &
Safety norms in all areas of work
Promote awareness within the team on safe working
procedures
Contribute to development of safe work procedures