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Ecommerce Firms Hiring Workforce Management @ Rivera Manpower

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 Ecommerce Firms Hiring Workforce Management

Job Description

We have huge openings in leading start ups.

Please call Ananya - 7795938*** for further queries.

JOB DESCRIPTION:

Intermediate knowledge of call centre management and all related calculations,Intermediate knowledge of various forecasting / scheduling software,Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail,Spreadsheets with intermediate formula application and database software (e.g.Excel and Access) experience required,Knowledge in AutomaticCall Distribution (ACD)technology and experience with forecasting / scheduling software

RTA Analyst WFM -Responsible for real-time and intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.

CTC - upto 7 LPA
Shift: 7 AM - 1 AM (Any shift)
Weekoff: 5 days working (Rotational weekoff)

Required Candidate profile

Should be a graduate
Should have min 2 years of relevant exp
Should be ok to work of rotational shifts (7 am to 1am)

Perks and Benefits

cabs/incentives

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: rivera manpower services
Address: #8 2ND FLOOR 100FEET RING ROAD INDIRANAGAR, NEXT TO BINNAMANGALA METRO STATION, BANGALORE, Karnataka - 560038,India
Location(s): Bengaluru

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Keyskills:   phonepe workday workforce analyst forecasting floor management flipkart call center workforce management excel amazon real time analysis employee engagement capacity planning mis scheduling rta reporting wfm sla management

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₹ 4,00,000 - 7,00,000 P.A

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Rivera Manpower

Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco