Process Associate Order Management - Health Care (Voice) @ IBM

Job Description

As Delivery Practitioner, you are responsible for transaction processing In Outsourcing Industry for some Transaction processing/Data Entry/Insurance Verification in Operations.If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
 Responsibilities 

Should have healthcare domain basis knowledge

Patient/Payor Authorization knowledge/experience will be preferred

Ensure client Service Level Agreements (SLA) and timelines are met.

Required education
Bachelor's Degree Preferred education
Master's Degree Required technical and professional expertise

Minimum 0-1-year work experience in healthcare domain

Ability to handle queries through calls and Email follow-ups

Willingness to perform job role in shifts as required

Good Communication Skills with fluency

Ability to work under pressure situations

Preferred technical and professional experience

Proficient in Microsoft Office applications

Experience in handling queries via calls and emails is highly desired

Follows procedures, comfortable in adapting to transformation within business unit

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends

Ambitious individual who can work under their own direction towards agreed targets/goals.

Ability to manage change and be open to it good time management and an ability to work under stress

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: IBM
Location(s): Noida, Gurugram

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Keyskills:   microsoft office applications patient care authorization calls agile sap order management windows xp customer service autocad account management voice process ms office outlook microsoft windows tally internet