Senior Manager- Process Excellence
- Tml Business Services
- 10 - 15 years
- Pune
- 2 months ago
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Job Description
Role & responsibilities
1. Process Improvement/Optimisation:
- Evaluate existing processes to identify inefficiencies and bottlenecks using methodologies such as Lean, Six Sigma, Kaizen, or similar to streamline operations and reduce waste.
- Develop process maps, workflows, and documentation to standardize best practices. Use statistical tools to identify trends and areas for improvement
- Conduct root cause analysis and provide recommendations for continuous improvement.
- Collaborate with cross-functional teams to drive process changes and ensure consistency across departments. Facilitate process reviews and workshops with teams to brainstorm and implement innovative solutions for performance enhancement.
- Drive action plans closures to address systemic problems and prevent recurrence basis data analysis / root cause analysis.
2. Project Management:
- Drive cross-functional projects, ensuring on-time and on-budget delivery.
- Develop project plans, including scope, timelines, and resource allocation.
- Coordinate and communicate with stakeholders to ensure alignment on project objectives and deliverables.
- Work with stakeholders to mitigate project risks, removing obstacles that may hinder progress.
- Track and report on project performance using key metrics and ensure all projects align with the organization's strategic goals.
3. Stakeholder Collaboration:
- Work closely in a PMO environment with business leaders, service delivery teams, and other stakeholders to ensure alignment between quality standards, performance goals, and customer expectations.
- Collaborate with cross-functional teams to design and implement initiatives that improve quality and performance across the organization.
- Regular governance meetings with Key stakeholders on the Projects being managed directly by the teams
4. Change Management:
- Facilitate change management efforts related to process improvements and new project implementations.
- Manage the Change Request processes at our organisation level.
- Work with teams to ensure smooth transitions during process changes and minimize disruptions.
- Provide training and support to ensure teams are well-equipped to adopt new processes and technologies.
- Effectively manage project scope changes, obtaining necessary approvals and communicating updates to the team
5. Training and Development:
- Provide training and coaching to business teams on process excellence concepts Ensure that all employees are equipped with the necessary tools, knowledge, and skills to deliver high-quality services and meet performance objectives.
Preferred candidate profile1. Functional Knowledge of Skills (Must Have)
- Strong expertise in Process improvement initiatives & project management methodologies (e.g., Six Sigma, Lean, Kaizen) and performance management frameworks.
- Proficiency in data analysis and reporting tools (e.g. Microsoft Office, Power BI, Tableau).
- Solid understanding of process improvement techniques and performance optimization strategies.
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.
- Ability to manage cross-functional teams and work in a collaborative, global environment.
- Strong problem-solving skills with a focus on driving operational improvements and resolving quality-related issues.
2. Leadership Behavior
- Analytical thinking and data-driven decision-making
- Excellent communication & influential skills
- Stakeholders management
- Continuous improvement mindset
- Strong problem-solving and decision-making abilities
- Client-focused with a commitment to high-quality service delivery
- Ability to work under pressure and manage multiple priorities
3. Educational Qualification
- Masters degree in Business Administration, Operations Management, Quality Management, or related field (Masters degree preferred).
- Certifications in Green Belt (Required)
- Project Management Professional (PMP/PMI) or equivalent certification are preferred
4. Technical Skill required
- Worked in Project / Program Management Office/environment
- Strong expertise in quality & project management methodologies (e.g., Six Sigma, Lean, Kaizen) and performance management frameworks.
- Proficiency in data analysis and reporting tools (e.g., Excel, Tableau)
- Strong MS Office skills eg Microsoft Project/Gantt Charts
5. Language Proficiency
- English
6. Experience Required
- Minimum of 10+ years of experience in quality assurance, PMO, or operational excellence. Strong experience in managing global business services, preferably within a shared services, IT, or customer service environment.
7. Hiring for Diversity candidates, PWD candidates.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Tml Business ServicesLocation(s): Pune+ View Contact
Keyskills: Finance Six Sigma Green Belt Six Sigma Black Belt O2C Lean Dmaic R2R Process Improvement Process Excellence Lean Six Sigma P2P
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