Operations Manager
- Team Computers
- 4 - 9 years
- Mumbai
- 2 months ago
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Job Description
We have excellent opening for the position of Operation Manager.
Qualification: Any graduate
Experience: 5 to 10 Yrs
Job Location: Mumbai (Andheri)
JD as follows
- Preparation of Daily Client reports & Application Outage communications.
- IT Service Management (ITSM) based on ITIL best practices.
- ITIL V3 Service Strategy, Service Transition, Service Operation and Continual Service Improvement.
- Provide appropriate inputs to the problem management process, RCA preparation and Drive group chats and bridge calls effectively to resolve incidents
- Lead team providing telephone and online support to customers experiencing technical issues.
- Provided quality troubleshooting with patient step-by-step instructions to resolve problems.
- Monitored technical team calls to ensure maintenance of technical skills and good customer service.
- Tracked and logged all calls for each shift.
- Held weekly team meetings and involved staff in planning and decision making.
- Office 365 Migration.
- Service Delivery Oversight: Manage end-to-end service delivery processes, ensuring services are provided according to agreed-upon SLAs and quality standards.
- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and expectations to deliver tailored solutions.
- Team Coordination: Lead and collaborate with cross-functional teams, including technical, support, and operational teams, to ensure effective service delivery.
- Problem Resolution: Identify and address service delivery issues promptly, coordinating with internal teams to find solutions and prevent recurrence.
- Performance Monitoring: Monitor key performance indicators (KPIs) and metrics to track service delivery performance and identify areas for improvement.
- Continuous Improvement: Proactively identify process gaps and areas for optimization, implementing strategies to enhance service efficiency and effectiveness.
- Risk Management: Anticipate and mitigate potential risks that could impact service delivery or client satisfaction.
- Reporting: Prepare regular reports and presentations for management and clients, highlighting service performance and improvement initiatives.
- Resource Management: Allocate resources effectively to meet service demands and ensure optimal team productivity.
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: Team ComputersLocation(s): Mumbai
Keyskills: Operations manager Customer Service Management SLA Management Operations Management
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Team Computers
Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...
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