Customer Support Executive
- UST
- 0 - 5 years
- Mumbai
- 21 days ago
- Email to a friend
- Report this job
Job Description
Sterling Customer Experience India Pvt. Ltd. is #hiring for #customerexecutiveh#operations for a #BPO in #Powai#Mumbai
It is part of the #SterlingOutsourcing group based out of #Poland; with the Indian unit being a 3 and a half month old start up based out of Powai in Mumbai.
We are open to hire freshers as well who have excellent communication skills.
Position: Analyst (Operations) for a Banking client
Company: Sterling Customer Experience Pvt. Ltd.
Process: Chat based
Shifts - 9 hours shift including breaks with 5 days rotational shifts and 2 rotational off.
Shift allowance - Over and above the CTC, you get paid an extra allowance.
Location: Powai, Mumbai
We are open for walk-ins every Monday to Friday from 12 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai.
Role and Responsibility of an Analyst
1. Customer Interaction: Engage with customers through live chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.
2. Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.
3. Multitasking: Manage multiple chat sessions simultaneously while maintaining high service quality.
4. Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.
5. Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction scores, and adherence to service level agreements (SLAs).
6. Compliance: Adhere to the policies, procedures, and data protection regulations during all customer interactions.
Essential skills and Qualities
Communication Skills: Clear and effective verbal and written communication to interact with customers and colleagues.
Adaptability: Flexibility to handle various customer scenarios and adjust to changing processes. Adaptability to work in a start-up environment.
Technical Proficiency: Familiarity with CRM software, helpdesk tools, and other relevant technologies.
Problem-Solving Abilities: Ability to analyze issues and develop practical solutions promptly.
Qualifications
Education: Minimum HSC; graduates are preferred.
Experience: 1+ years in customer service or chat support roles is advantageous. Open to hire freshers as well with excellent communication skills
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: Sterling CustomerLocation(s): Mumbai
Keyskills: Customer Support Customer Service Customer Experience Non Voice Process Customer Care Chat Chat Support Bpo Non Voice Customer Handling Chat Process
Similar positions
UST
Sterling Outsourcing from Poland is a professional outsourcing services provider specializing in delivering cost-effective, high-quality business support solutions. Based in Poland, Sterling offers a strategic advantage through a highly skilled workforce, competitive pricing, and EU-aligned busin...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in