Am - Us Process - Gi/property & Casualty - Chat/back Office - Pune
- Crescendo Global
- 4 - 9 years
- Pune
- 2 months ago
- Email to a friend
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Job Description
We are looking for an experienced Assistant Manager to lead a team in the Chat/Back Office division focused on Property & Casualty (P&C) Insurance operations. This role involves managing a team of 15-25 members, handling day-to-day operations, liaising with clients, and ensuring high service quality.
Your Future Employer -
A leading global business services provider offering solutions in insurance operations with a dynamic work culture, a focus on employee well-being, and opportunities for professional advancement.
Responsibilities -
- Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition
- Handle client communications and escalations, ensuring SLA adherence
- Lead team reviews, support staff development, and foster a collaborative environment
- Participate in performance feedback, reporting, and operational enhancements
- Work in 24x7 environments, split shifts, and rotational rosters
Requirements -
- Graduation in any discipline (mandatory)
- 3+ years of experience in General Insurance or Chat Processes
- 1+ year in an operational leadership role managing at least 10 team members
- Proficiency in MS Excel, Word, Outlook, and Access
- Strong communication, leadership, and interpersonal skills
What is in it for you -
- Join a fast-paced environment that values innovation and efficiency
- Work with a supportive leadership team focused on your professional growth
- Opportunity to impact global insurance operations and drive meaningful outcomes
Reach us: If you think this role aligns with your career goals, kindly email your CV to va*******i@cr***********p.in for a confidential discussion.
Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.
Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!
Profile Keywords - Crescendo Global, Jobs in Pune, Assistant Manager Operations Jobs, Insurance Operations Jobs, General Insurance Jobs, Chat Process Jobs, P&C Insurance Jobs, Team Handling Jobs, Customer Service Operations Jobs, SLA Management Jobs, US Process, US Insurance
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: Crescendo GlobalLocation(s): Pune
Keyskills: Us Insurance Chat Process Escalation Management Property And Casualty Insurance Compliance Monitoring Bpo Operations Process Management Process Improvement Client Interaction Client Management Healthcare Operations Performance Management SLA Management BPM US
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Crescendo Global
Crescendo Global specializes in senior to C-level niche recruitment. We are committed to providing an engaging and empowering job search experience. Crescendo Global is an equal opportunity employer and values diversity in the workplace.
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