Process Manager
- eClerx
- 2 - 5 years
- Hyderabad
- 2 days ago
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Job Description
We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have a strong background in process management and excellent leadership skills.
- Manage and implement new processes and procedures to improve efficiency and productivity.
- Analyze existing processes and identify areas for improvement.
- Develop and maintain process documentation and standard operating procedures.
- Collaborate with cross-functional teams to ensure seamless process implementation.
- Monitor and report on process performance metrics.
- Identify and mitigate risks associated with process changes.
- Proven experience as a Process Manager or similar role.
- Strong understanding of process management principles and methodologies.
- Excellent communication, leadership, and problem-solving skills.
- Ability to analyze complex data sets and make informed decisions.
- Experience with process improvement tools and techniques.
- Strong attention to detail and organizational skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Hyderabad
Keyskills: Process Management standard operating procedures project management operations management team management quality control production training process improvement process documentation team leading quality assurance sla management
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