Account Executive
- Genesys Telecom Labs
- 8 - 12 years
- Chennai
- 1 month ago
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Job Description
Role & responsibilities
Job Title: Account Executive
Location: Bengaluru
Summary:
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Key Responsibilities:
The Account Executive will be responsible for driving revenue growth by selling Genesys CCaaS solutions to both existing and new customers within the Southern India region. This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition. The ideal candidate will have a proven track record of success in selling complex software solutions, preferably within the contact center or unified communications space. They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills.
Responsibilities:
- Sales Strategy and Execution:
- Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Southern India).
- Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
- Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.
- Account Management & Growth:
- Build and maintain strong relationships with key stakeholders at existing customer accounts.
- Identify opportunities for upselling and cross-selling Genesys CCaaS solutions to expand our footprint within existing clients.
- Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.
- New Logo Acquisition:
- Identify and target key prospects in the Southern India market, focusing on specific verticals (e.g: Ecomm, Healthcare, Retail, GCC, Tech).
- Conduct in-depth needs analysis to understand customer challenges and requirements.
- Develop and present compelling value propositions that showcase the benefits of Genesys CCaaS solutions.
- Product Expertise:
- Maintain a deep understanding of Genesys CCaaS solutions, including features, functionality, and competitive differentiators.
- Effectively communicate the value proposition of our solutions to both technical and business audiences.
- Collaboration & Reporting:
- Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success.
- Provide accurate and timely sales forecasts and reports to management.
- Maintain accurate and up-to-date records of all sales activities in the CRM system.
Qualifications:
- Experience:
- Bachelor's degree in a relevant field (e.g., Business Administration, Sales, Marketing).
- 6+ years of experience in sales, with a proven track record of success in selling complex software solutions.
- Experience selling CCaaS, contact center solutions, or unified communications is highly preferred.
- Experience in the Southern India market and a strong understanding of the local business landscape.
- Skills:
- Excellent communication, presentation, and interpersonal skills.
- Strong negotiation and closing skills.
- Ability to build and maintain strong relationships with customers and internal stakeholders.
- Proven ability to manage the full sales cycle, from lead generation to deal closure.
- Strong business acumen and understanding of customer business needs.
- Self-motivated, results-oriented, and able to work independently.
- Proficiency in CRM systems (e.g., Salesforce).
- Attributes:
- Hunter mentality with a passion for driving new business.
- Customer-centric approach with a focus on building long-term partnerships.
- Ability to work in a fast-paced and dynamic environment.
- Strong work ethic and a commitment to achieving results.
Preferred Qualifications:
- Master's degree in Business Administration (MBA).
- Existing network of contacts within the Southern India business community.
What Genesys Offers:
- Competitive salary and commission structure.
- Comprehensive benefits package.
- Opportunity to work for a global leader in the customer experience industry.
- Challenging and rewarding work environment.
- Career growth and development opportunities.
- A collaborative and supportive team culture.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: Genesys Telecom LabsLocation(s): Chennai
Keyskills: Account executive and sales
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About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX...
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