Business Process Manager @ Cradlepoint

Be responsible to provide the service delivery line organization with appropriate and efficient processes, delivering the value required and expected by our customers and key stakeholders
Secure that the processes are aligned to Ericsson Management System (EGMS) and the company s steering documents requirements (especially regarding Information Security, Operational Health and Safety and Environmental Management)
Continuously improve the processes based on its performance and stakeholder s requirements
Develop processes and information models following EBP/Unified Architecture specifications, using ARIS as the modelling tool, and managing the models through its lifecycle
Participate in the Services Research Development process for BNEW SAN, supporting or driving the analysis of the requirements as process specialist and developing the process and information models accordingly
Define functional requirements for tools development in support to the process definitions
Define and secure that process measurements are in place to control and follow up process adherence
Prepare and communicate process changes and process deployment
Coordinate and maintain of the Service Delivery Portal for the processes under your responsibility
Perform information security risk management tasks, i.e. Information security classification, Retention rules, Information Security Risk assessment, Privacy Impact assessment
Define and maintain system access roles in relationship to process roles and job roles What you will bring

Process, information architecture management experience
Unified Architecture/ARIS knowledge is a must
Service delivery experience in the areas of NRO/Network Deployment or Customer Support is a plus.
Collect align business requirements
Excel in adapting and responding to change
Change and improvement management skills
Negotiation skills
Fundamental Leadership Competence
Social, communication and negotiation skills