Customer Service Representative
- Surevin BPO Services
- 50 Positions
- Noida, Gurugram
- 14 days ago
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Job Description
- Answer incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback or support.
- Provide accurate information about products, services, or policies.
- Resolve customer complaints with empathy and efficiency.
- Maintain detailed records of customer interactions using CRM systems.
- Meet performance targets such as call handling time, customer satisfaction, and quality standards.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Stay updated with services, new updates & policies.
- Rotational shifts.
- A bachelors or Masters degree in Commerse (B. Com, M Com, persuing CA or CS is a plus.
- 2 yrs. proven experience in a call center or customer service role is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to handle stressful situations and manage difficult customers.
- Good listening skills and attention to detail.
- Basic computer knowledge and familiarity with CRM software.
- Proficiency in English, Hindi, languages (regional languge additional)
Job Title: Customer Care Executive
Location:Sector 9, Noida, (Delhi)
Job Type: Full-Time
Job Summary:
We are seeking a highly motivated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing service information, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Qualifications and Skills:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service RepresentativeContact Details:
Company: Surevin BPO ServicesLocation(s): Noida, Gurugram
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