Assistant Manager - Operations @ Gizmosupport

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Assistant Manager - Operations

Gizmosupport
5 - 7 years
Amritsar
3 years ago
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Job Description

Manage large team within the call center environment, which includes having direct reporting of Team Leaders.
Develop objectives for the call center s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility for budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve efficiencies, telephone handling and other procedures
Evaluate performance with key metrics
Prepare reports for different departments or upper management
Prepare and be part of monthly and quarterly business reviews

Job Classification

Industry: Management Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Gizmosupport
Location(s): Amritsar

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Keyskills: Training Assistant Manager Operations Telephone handling Sales Customer service Budgeting Management Resource planning Statistics Monitoring

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Gizmosupport

Assistant Manager - Operations @ Gizmosupport

Home > Operations