Manager Operations
- Gizmosupport
- 10 - 11 years
- Noida, Gurugram
- 5 months ago
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Job Description
Job Role:
The primary responsibility of this role is to develop objectives for the call center s day-to-day activities, ensuring that the team is meeting performance targets and delivering high-quality service to customers.
Job Description:- Manage large team within the call center environment, which includes having direct reporting of Team Leaders.
- Develop objectives for the call center s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc. )
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc. )
- Assume responsibility of budgeting and tracking expenses
- Hire, coach, and provide training to personnel to maintain high customer service standards
- Monitor and improve efficiencies, telephone handling, and other procedures
- Evaluate performance with key metrics
- Prepare reports for different departments or upper management
- Prepare and be part of monthly and quarterly business reviews
Job Classification
Industry: Management ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: GizmosupportLocation(s): Noida, Gurugram+ View Contact
Keyskills: Training Telephone handling Sales Customer service Budgeting Management Resource planning Service quality Statistics Monitoring
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