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Store Manager (Retail sales and Service) @ _VOIS

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 Store Manager (Retail sales and Service)

Job Description

Job Purpose


  • Overall responsibility for activities at a Vodafone Idea Retail store spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes

Key Result Areas/Accountabilities


Sales

  • Achieve sales target for all products at store
  • Ensure and monitor quality of acquisition through the store

Revenue

  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers purchase decisions

ROI

  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

  • Manage churn and achieve customer satisfaction for walk-in customers

Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store

Marketing

  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store

People

  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience

  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results
  • Sales Planning and Forecasting
  • Solving Problems

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Sales & Business Development
Role Category: Retail & B2C Sales
Role: Retail & B2C Sales - Other
Employement Type: Walk-ins

Contact Details:

Company: _VOIS
Location(s): Mumbai

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Keyskills:   Retail Store Operations Store Operations Team Management Target Achievement Customer Service Sales Stores Maintenance

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_VOIS

Vodafone Intelligent Solutions (VOIS) is a strategic arm of Vodafone Group Plc, for which it creates value by enhancing quality and efficiency of a number of processes in the IT/ ITeS domain. Established in 2006, _VOIS has evolved into a global, multi-functional organization that currently has cen...