Patron Support Executive
- OYO
- 1 - 6 years
- Delhi, NCR
- 2 months ago
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Job Description
Job Overview:
As a Patron Support Executive LATAM, you will act as the primary point of contact for hotel partners (patrons) in the Latin American region. Your role will focus on ensuring partner satisfaction, resolving queries, and helping patrons optimize their business on the OYO platform.
Key Responsibilities:
Serve as the first level of support for OYO hotel partners (property owners) across LATAM.
Resolve partner issues via calls, emails, or ticketing systems, ensuring timely and effective communication.
Understand OYO systems and tools to guide partners in processes like payments, pricing, listings, and onboarding.
Escalate complex or high-priority issues to internal stakeholders while maintaining ownership of the resolution.
Maintain strong relationships with hotel partners by delivering exceptional service and support.
Track and report recurring issues or feedback from partners to help improve internal processes and product offerings.
Ensure service-level agreements (SLAs) are met and work to exceed KPIs on resolution time, satisfaction, and first-contact resolution.
Qualifications & Requirements:
Bachelors degree in Business Administration, Hospitality, Communications, or a related field.
13 years of experience in customer service, partner support, or hospitality operations (preferably in a tech-enabled environment).
Fluent in English (Spanish and Portuguese is a plus).
Strong communication and interpersonal skills.
Tech-savvy with the ability to work with CRMs, dashboards, and internal tools.
Ability to multitask and manage priorities in a fast-paced environment.
A proactive problem-solver with a customer-first mindset.
Preferred Skills:
Experience in the hospitality or travel-tech industry.
Familiarity with LATAM markets and cultural nuances will be an advantage.
Basic knowledge of CRM tools like Salesforce, Zendesk, or Freshdesk.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Delhi, NCR
Keyskills: Customer Experience Management Escalation Management Global Operations Customer Life Cycle Management Customer Service Management Customer Service Operations
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