Assistant Manager / Team Lead - Europe Consular Services
- TTK Services
- 6 - 11 years
- Coimbatore
- 10 months ago
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Job Description
- We are seeking a dedicated and experienced individual to manage Europe consular services for Indian nationals traveling on short-term and long-term assignments for various clients of TTK Global Mobility Services.
- In this role, you will be responsible for overseeing the consular services process, ensuring compliance with all relevant regulations, and providing excellent service to our clients.
- Additionally, you will manage a team of professionals to ensure efficient and effective service delivery.
Key Responsibilities :
- Oversee the Europe consular services for Indian nationals, including visa applications, documentation, and compliance with consular requirements.
- Ensure timely and accurate processing of consular services for both short-term and long-term travel.
- Collaborate with clients to understand their specific needs and provide tailored consular solutions.
- Manage and lead a team, providing guidance, support, and training to ensure high performance and professional development.
- Maintain up-to-date knowledge of consular regulations and ensure the team is informed of any changes.
- Handle escalations and complex cases, providing solutions and maintaining client satisfaction.
- Monitor and report on the performance of the consular services team, identifying areas for improvement and implementing corrective actions as needed.
Qualifications :
- Minimum of 6 years of experience in consular services, with at least 3 years in a leadership or supervisory role.
- Strong knowledge of consular regulations and visa processes for Europe.
- Excellent leadership and team management skills.
- Ability to handle complex cases and provide effective solutions.
- Strong communication and interpersonal skills.
- Attention to detail and high level of accuracy.
- Ability to work under pressure and meet deadlines.
Preferred Skills:
- Experience working with clients from diverse industries.
- Proficiency in multiple languages.
- Familiarity with consular services software and tools.
What TTK offers:
- We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business.
- Guidance and constant support from some of the most engaging colleagues in the industry.
- Opportunities to develop new skills and progress your career.
- The freedom and flexibility to handle your role in a way thats right for you.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: TTK ServicesLocation(s): Coimbatore+ View Contact
Keyskills: Service delivery Training Interpersonal skills Client satisfaction Team management Compliance Management Monitoring
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TTK Services
TTK Services Pvt. Ltd. (a member of the TTK Group) was founded in 2000 to serve the NRI market. Today, the company has multiple divisions providing different solutions and catering to different segments of the market. (TTK GMS, YourManInIndia, GetFriday, HomeShikari)
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