Hiring || Operations Executive (Female) || Part-time
- Ncr Eduservices
- 1 - 5 years
- Noida, Gurugram
- 10 days ago
- Email to a friend
- Report this job
Job Description
Job Title: Operations Executive
Location: WFH
Experience: 3-5 years in operations management.
Employment Type: Part-time
Work Schedule:
Days: Monday to Saturday (Sunday Off)
Shifts: Morning: 4:00 AM 9:00 AM (Part-Time)
Job Overview:
We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset.
Key Responsibilities:
1. Live Class Management
- Monitor live sessions to ensure they begin on time and run smoothly.
- Track teacher availability; coordinate and allocate substitute teachers when needed.
- Step in as a substitute tutor if required to ensure session continuity.
2. Technical Support
- Provide real-time assistance on platforms like Slack for any technical issues during classes.
- Troubleshoot basic issues related to Zoom or other virtual platforms.
3. Student and Teacher Engagement
- Address student feedback to enhance class experience and learning outcomes.
- Respond promptly to support tickets and queries from teachers.
4. Operational Excellence
- Maintain accurate records and documentation of daily operations.
- Handle teacher scheduling and substitution processes efficiently.
- Identify and recommend improvements for better process workflows.
5. Team Collaboration
- Work closely with other departments to ensure overall delivery success.
- Participate in cross-functional initiatives and take ownership of assigned operational tasks.
Qualifications:
- Education: Graduate (minimum); postgraduate preferred.
- Experience: 3-5 years in operations; experience in EdTech and international client handling preferred.
Skills:
- Excellent verbal and written English communication.
- Strong organizational and multitasking abilities.
- Ability to stay calm and efficient under pressure.
- Basic technical troubleshooting skills (Zoom, Slack, etc.).
- High level of accuracy and confidentiality.
- International Experience is required.
How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to gu**a@jo***s.com . Only shortlisted candidates will be contacted for interviews.
Regards,
Gunja
Sr.Hr Executive
9910095***
gu**a@jo***s.com
Job Classification
Industry: Education / TrainingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: MIS ExecutiveEmployement Type: Full timeContact Details:
Company: Ncr EduservicesLocation(s): Noida, Gurugram
Keyskills: Operations Operational Excellence International Operations Operations Strategy Lead Operations Global Operations Process Management Process Improvement Operational Support Operations Planning Student Engagement Slack Google Suite Academic Operations Zoom
Similar positions
Ncr Eduservices
NCR Eduservices Pvt. Ltd. We are one of the fastest growing entity with a group of more than 45,000+ Teachers, Trainers, Content Developers, SMEs, Professors, HODs, Vice-Principals, Principals,Directors etc. having a good experience in education domain. We are working closely with more than 3...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in